Onninen Express stores, distribution centre in Hyvinkää and Onninen online shop are familiar for those who work in construction and ventilation business. These places have a comprehensive range of Vallox ventilation products for a variety of construction and renovation projects. The main target of Vallox and Onninen cooperation has always been smooth customer service.
Onninen, familiar to many as a wholeseller in the technical field, promises to deliver all stock products for customer the next day. The distribution centre in Hyvinkää holds a wide range of Vallox ventilation products. From there, the ordered products are delivered directly to the construction site or to one of 55 Onninen Express stores where they can be collected. The orders can be made in a store or from Onninen online shop.
Vallox stands out in quality and delivery reliability
Thanks to Category Manager Jarkko Kankaala, Onninen sells a wide selection of Vallox ventilation products. During his long career in Onninen Vallox products have become familiar and he is impressed with their quality.
-Vallox products have always been of top quality and they are made in Finland. When you think about modern MyVallox ventilation units, they include everything a user needs: easy control and integrated humidity and carbon dioxide sensors, that automate ventilation. It means that there is not much the end user needs to worry about. Just change the filters!
Kankaala reminds that quality includes that the units work all year round. Especially in Finland that is a high priority because the weather changes a lot between the seasons. The wholesaler gives Vallox a good score for its´ excellent reliability in deliveries.
-It is vitally important for us that equipment manufacturer is reliable in terms of delivery. When our customer makes an order, he expects to receive the products onto site the next day.
Mutual goal: good customer service
Kankaala, together with Vallox Sales Manager, follows how each product sells and plans how to serve customers in best way. In addition to the wide product offering customers, the distributor and equipment manufacturer have organized every other year training on “small house ventilation and insulation“ for Onninen’s salespeople, hvac-professionals and retailers. Kankaala thinks these trainings to be important so that products will be installed as they are planned and that salespeople can offer the right products for customer´s need.
-I hope situation with Covid-19 will allow us to continue with these trainings soon. The participants have praised these trainings a lot.
Kankaala recalls one particular case as a success of customer service. It happened when Vallox informed that manufacturing of Digit 2 will end. After the news Onninen ordered a lot of products to be able to serve their customers.
-Digit 2 had been designed for many buildings, so we knew it was a product that would sell. I remember one particular customer that contacted us after he had installed the ceiling mounting plates but could not find Digit 2 anywhere. Fortunately we had them and the customer was happy! Afterwards this customer came to thank me personally in a fair and eventually he became our long term customer.
Vallox products for all kinds of premises
Kankaala considers it is a good thing that Vallox has a wide selection of products for different kinds of premises. In addition to modern MyVallox ventilation units, Kankaala points out Vallox 121 ventilation unit which is suitable for renovation projects.
-I think it is great that you have this unit with familiar duct outlets and better technology that its predecessor. Those who renovate the ventilation get a lot of good: energy saving, new technology and better indoor air.
Kankaala looks forward to the new compact air handing units recently introduced by the 50-yr-old Vallox . Those are suited to various types of office and retail premises.
-It is interesting to see how Vallox Pureo air handling units are received in the market. We want to be distributing them as well.
