Excellent customer satisfaction was achieved with Vallox ventilation units in Riga, Latvia 

The buildings are located in Ziepniekkalns, one of Riga’s microneighborhoods. Ziepniekkalns is a green residential area in Riga on the left bank of the Daugava River. It is ideally suited for modern families who want to live close to the city center while enjoying daily peace and quiet, proximity to nature, and a diverse cultural life.

All 190 apartments in the buildings are equipped with Vallox 096 MV ventilation units. In addition, six Vallox 145 MV units and two Vallox 096 MV units have been installed in the basement areas.

Vallox ventilation solutions were selected with a focus on user-centricity and comfort

In the Pīlādžu mājas residential project, Bonava Latvija SIA selected high-quality mechanical ventilation solutions as a deliberate long-term investment in resident comfort, healthy indoor air, and the smooth day-to-day operation of the buildings.

From both a customer service and warranty perspective, their objective was clear: to ensure reliable performance throughout the entire lifecycle of the buildings and to reduce unnecessary after-sales maintenance. Vallox ventilation units were chosen as part of this overall approach to support Bonava’s quality standards not only at the handover stage, but also in everyday life long after residents have moved in.

According to Bonava, Vallox systems support construction quality and enhance the ongoing use of the buildings by promoting durability, low maintenance needs, and overall resident satisfaction. All apartments are equipped with the MyVallox control unit via a cloud service, which is also seen as an advantage, as everything operates under automatic monitoring.

Another important factor for Bonava was the availability of strong local support and well-structured warranty processes. Efficient communication, fast service, and solution-oriented after-sales cooperation have minimized disruptions and will also reduce the need for unnecessary maintenance visits in the future.

Customer feedback has been positive

Bonava’s own experience with Vallox products has been highly positive in terms of reliability and long-term performance. They have also received positive feedback from homeowners, particularly regarding everyday comfort, good indoor air quality, as well as the quiet operation and ease of use of Vallox ventilation units. According to them, the reliability of Vallox units benefits both residents and Bonava’s team, enabling a focus on value-adding activities instead of recurring technical challenges.

Bonava’s Customer Service and Warranty Manager, Andris Vindels, states:

“Our recommendation to developers and builders is to evaluate ventilation systems not only during the construction phase, but also from the perspective of long-term use and the resident experience. Our experience shows that when residents are provided with sufficient guidance on the proper use and maintenance of the system, overall satisfaction increases significantly. Proper day-to-day use helps technical solutions deliver their full value in real living situations.”