{"id":25978,"date":"2025-06-24T12:12:14","date_gmt":"2025-06-24T09:12:14","guid":{"rendered":"https:\/\/www.vallox.com\/?page_id=25978"},"modified":"2025-06-24T14:18:35","modified_gmt":"2025-06-24T11:18:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.vallox.com\/en\/online-store\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"                    \n<section class=\"AccordionContent FAQ mb-8 wrap\" >\n                <details\n            id=\"68c09f23e320bfc1f2f4d12245635d0d\"\n            class=\"relative scroll-mt-32 border border-custom-gray-light overflow-hidden p-4  lg:p-8 mb-4 last:mb-0 rounded-xl flex flex-col \">\n                            <summary\n                    class=\"cursor-pointer\n                        flex\n                        text-black\n                        font-bold\n                    \"\n                    tabindex=\"0\"\n                >\n                    <h4 class=\"Title self-stretch justify-self-stretch flex-1 \">Where can I find the nearest authorized maintenance and filter retailer?<\/h4>\n                                        <div class=\"link flex justify-center items-center\">\n                        <span class=\"faq-link-js\n                            bg-primary !bg-custom-gray-blueish-light\n                            text-custom-gray-blueish-light !text-primary text-sm\n                            rounded-full\n                            px-2 md:px-4 py-2\n                            cursor-pointer\n                            transition-all duration-300\n                        \">\n                            <span class=\"hidden md:block pointer-events-none\">Copy link<\/span>\n                            <span class=\"block md:hidden pointer-events-none w-6 h-6\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" width=\"100%\">\n  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 7.5V6.108c0-1.135.845-2.098 1.976-2.192.373-.03.748-.057 1.123-.08M15.75 18H18a2.25 2.25 0 002.25-2.25V6.108c0-1.135-.845-2.098-1.976-2.192a48.424 48.424 0 00-1.123-.08M15.75 18.75v-1.875a3.375 3.375 0 00-3.375-3.375h-1.5a1.125 1.125 0 01-1.125-1.125v-1.5A3.375 3.375 0 006.375 7.5H5.25m11.9-3.664A2.251 2.251 0 0015 2.25h-1.5a2.251 2.251 0 00-2.15 1.586m5.8 0c.065.21.1.433.1.664v.75h-6V4.5c0-.231.035-.454.1-.664M6.75 7.5H4.875c-.621 0-1.125.504-1.125 1.125v12c0 .621.504 1.125 1.125 1.125h9.75c.621 0 1.125-.504 1.125-1.125V16.5a9 9 0 00-9-9z\" \/>\n<\/svg>\n<\/span>\n                        <\/span>\n                                            <\/div>\n                                        <div class=\"icon ml-4 flex justify-center items-center\n                    transition-all duration-300\">\n                        <div class=\"w-6 h-6 fill-primary text-primary\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"w-6 h-6\">\n  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n<\/svg>\n<\/div>\n                    <\/div>\n                <\/summary>\n            \n            <div class=\"content mt-4\">\n                                    <span class=\"Text\n                        block\n                        text-black\n                        font-normal\n                    \">\n                        <p>You can find the closest partners in our <a href=\"https:\/\/map.vallox.com\/?channels=&amp;countries=&amp;language=en\" target=\"_blank\" rel=\"noopener\">map service<\/a>.<\/p>\n<p>You can choose the right group from the following options: authorized maintenance, installation service, ventilation design, retailer, filter retailer or importer.<\/p>\n\n                    <\/span>\n                            <\/div>\n        <\/details>\n                <details\n            id=\"3b4a15ff2a7b85c388a561084e2e8e5d\"\n            class=\"relative scroll-mt-32 border border-custom-gray-light overflow-hidden p-4  lg:p-8 mb-4 last:mb-0 rounded-xl flex flex-col \">\n                            <summary\n                    class=\"cursor-pointer\n                        flex\n                        text-black\n                        font-bold\n                    \"\n                    tabindex=\"0\"\n                >\n                    <h4 class=\"Title self-stretch justify-self-stretch flex-1 \">Where do I find the type code of my unit?<\/h4>\n                                        <div class=\"link flex justify-center items-center\">\n                        <span class=\"faq-link-js\n                            bg-primary !bg-custom-gray-blueish-light\n                            text-custom-gray-blueish-light !text-primary text-sm\n                            rounded-full\n                            px-2 md:px-4 py-2\n                            cursor-pointer\n                            transition-all duration-300\n                        \">\n                            <span class=\"hidden md:block pointer-events-none\">Copy link<\/span>\n                            <span class=\"block md:hidden pointer-events-none w-6 h-6\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" width=\"100%\">\n  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 7.5V6.108c0-1.135.845-2.098 1.976-2.192.373-.03.748-.057 1.123-.08M15.75 18H18a2.25 2.25 0 002.25-2.25V6.108c0-1.135-.845-2.098-1.976-2.192a48.424 48.424 0 00-1.123-.08M15.75 18.75v-1.875a3.375 3.375 0 00-3.375-3.375h-1.5a1.125 1.125 0 01-1.125-1.125v-1.5A3.375 3.375 0 006.375 7.5H5.25m11.9-3.664A2.251 2.251 0 0015 2.25h-1.5a2.251 2.251 0 00-2.15 1.586m5.8 0c.065.21.1.433.1.664v.75h-6V4.5c0-.231.035-.454.1-.664M6.75 7.5H4.875c-.621 0-1.125.504-1.125 1.125v12c0 .621.504 1.125 1.125 1.125h9.75c.621 0 1.125-.504 1.125-1.125V16.5a9 9 0 00-9-9z\" \/>\n<\/svg>\n<\/span>\n                        <\/span>\n                                            <\/div>\n                                        <div class=\"icon ml-4 flex justify-center items-center\n                    transition-all duration-300\">\n                        <div class=\"w-6 h-6 fill-primary text-primary\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" class=\"w-6 h-6\">\n  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n<\/svg>\n<\/div>\n                    <\/div>\n                <\/summary>\n            \n            <div class=\"content mt-4\">\n                                    <span class=\"Text\n                        block\n                        text-black\n                        font-normal\n                    \">\n                        <p>The type code is provided on the type plate inside the unit.<\/p>\n<p>In ventilation units, the type plate can be found on the inner wall of the unit. In cooker hoods, the type plate can be found either at the bottom of the hood or behind the grease filter. In MyVallox ventilation units, the type code can also be found on MyVallox control, in the Unit information menu.<\/p>\n\n                    <\/span>\n                            <\/div>\n        <\/details>\n    <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":25792,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25978","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Vallox<\/title>\n<meta name=\"description\" content=\"FAQ\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vallox.com\/en\/online-store\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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