{"id":15465,"date":"2023-08-08T11:44:43","date_gmt":"2023-08-08T08:44:43","guid":{"rendered":"https:\/\/vallox.com\/pro\/huolto\/"},"modified":"2026-03-09T12:06:01","modified_gmt":"2026-03-09T10:06:01","slug":"service","status":"publish","type":"page","link":"https:\/\/www.vallox.com\/en\/pro\/service\/","title":{"rendered":"Service"},"content":{"rendered":"\n<div id=\"js-product-search\" class=\"rounded-[1rem] w-full overflow-hidden mt-4 mb-4 bg-[rgba(165,185,196,0.3)]\">\n  <div class=\"header flex flex-wrap sm:flex-nowrap p-6 bg-[rgba(0,51,160,0.07)]\">\n    <div class=\"title md:w-4\/12 p-2\">\n      <h2 class=\"text-xl font-bold\">Product search<\/h2>\n    <\/div>\n    <div class=\"search w-full flex flex-col sm:flex-row md:w-8\/12 justify-end\">\n      <div class=\"relative w-full sm:w-96 max-w-full\">\n        <input\n          type=\"text\"\n          id=\"js-product-search-query\"\n          class=\"rounded border border-[rgba(0,0,0,0.3)] min-h-[2rem] mb-4 sm:mb-unset pl-2 pr-2 text-sm w-full sm:w-96 max-w-full sm:h-full\"\n          placeholder=\"Search with product name, number or HVAC-number\"\n          >\n        <\/input>\n        <button class=\"font-bold absolute right-1 p-1 pt-0 sm:p-2 text-lg\" id=\"js-product-search-empty\">X<\/button>\n      <\/div>\n      <button id=\"js-product-search-button\" class=\"sm:w-min sm:ml-4 p-2 pl-8 pr-8 text-white rounded bg-[rgb(0,51,160,1)] font-bold uppercase text-sm\">\n        Search\n      <\/button>\n    <\/div>\n  <\/div>\n  <div class=\"main flex flex-wrap p-4\">\n    <div class=\"categories w-full md:w-3\/12 lg:w-3\/12 sm:w-full p-4\">\n      <strong class=\"mb-4 mt-4 block uppercase\">Choose a category<\/strong>\n      <ul class=\"pl-0\">\n                  <li data-id=\"356\" data-code=\"verkkokauppa\" class=\"category-option mb-4 font-bold cursor-pointer text-[rgb(0,51,160,1)]\">Online store<\/li>\n                  <li data-id=\"201\" data-code=\"ventilation_units_www\" class=\"category-option mb-4 font-bold cursor-pointer text-[rgb(0,51,160,1)]\">Ventilation units<\/li>\n                  <li data-id=\"205\" data-code=\"air_handling_units_www\" class=\"category-option mb-4 font-bold cursor-pointer text-[rgb(0,51,160,1)]\">Air handling units<\/li>\n                  <li data-id=\"209\" data-code=\"air_heating_devices_www\" class=\"category-option mb-4 font-bold cursor-pointer text-[rgb(0,51,160,1)]\">Air heating device<\/li>\n                  <li data-id=\"213\" data-code=\"cooker_hoods_www\" class=\"category-option mb-4 font-bold cursor-pointer text-[rgb(0,51,160,1)]\">Cooker hoods<\/li>\n                  <li data-id=\"221\" data-code=\"duct_products_www\" class=\"category-option mb-4 font-bold cursor-pointer text-[rgb(0,51,160,1)]\">Duct products<\/li>\n                  <li data-id=\"225\" data-code=\"control_panels_controllers_www\" class=\"category-option mb-4 font-bold cursor-pointer text-[rgb(0,51,160,1)]\">Control panels and control centers<\/li>\n                  <li data-id=\"277\" data-code=\"accessories_www\" class=\"category-option mb-4 font-bold cursor-pointer text-[rgb(0,51,160,1)]\">Accessories<\/li>\n                  <li data-id=\"295\" data-code=\"fans_www\" class=\"category-option mb-4 font-bold cursor-pointer text-[rgb(0,51,160,1)]\">Fans<\/li>\n              <\/ul>\n    <\/div>\n    <div class=\"content md:w-9\/12 p-4 pt-0 lg:w-9\/12 w-full\">\n      <div id=\"js-product-search-filters\" style=\"gap: 8px 0;\" class=\"hidden filters flex flex-wrap pt-2 pt-4 pb-4 border-b border-[rgba(0,0,0,0.15)] text-sm\">\n        <div class=\"w-full md:w-6\/12 lg:w-2\/12 sm:pr-4\">\n          <select id=\"js-product-search-filter-subcat\" class=\"filter-input w-full p-2 rounded bg-white\" name=\"subcat\"><\/select>\n        <\/div>\n        <div class=\"w-full md:w-6\/12 lg:w-2\/12 sm:pr-4\">\n          <select id=\"js-product-search-filter-onsale\" class=\"filter-input w-full p-2 rounded bg-white\" name=\"onsale\">\n            <option value=\"\">On sale Yes\/No<\/option>\n            <option value=\"1\">Yes<\/option>\n            <option value=\"0\">No<\/option>\n          <\/select>\n        <\/div>\n        <div class=\"w-full md:w-6\/12 lg:w-3\/12 sm:pr-4\">\n          <select id=\"js-product-search-filter-max_floor_area\" class=\"filter-input w-full p-2 rounded bg-white\" name=\"max_floor_area\"><\/select>\n        <\/div>\n        <div class=\"w-full md:w-6\/12 lg:w-3\/12 sm:pr-4\">\n          <select id=\"js-product-search-filter-max_extract\" class=\"filter-input w-full p-2 rounded bg-white\" name=\"max_extract\"><\/select>\n        <\/div>\n        <div class=\"w-full md:w-6\/12 lg:w-3\/12 sm:pr-4\">\n          <select id=\"js-product-search-filter-cooker_hood_target_use\" class=\"filter-input w-full p-2 rounded bg-white\" name=\"cooker_hood_target_use\"><\/select>\n        <\/div>\n        <div class=\"w-full md:w-6\/12 lg:w-3\/12 sm:pr-4\">\n          <select id=\"js-product-search-filter-roof_fan_target_use\" class=\"filter-input w-full p-2 rounded bg-white\" name=\"roof_fan_target_use\"><\/select>\n        <\/div>\n        <div class=\"w-full md:w-6\/12 lg:w-2\/12 sm:pr-4\">\n          <select id=\"js-product-search-filter-mounting_place\" class=\"filter-input w-full p-2 rounded bg-white\" name=\"mounting_place\"><\/select>\n        <\/div>\n        <div class=\"w-full md:w-6\/12 lg:w-2\/12 sm:pr-4\">\n          <select id=\"js-product-search-filter-cooker_hood_timer_feature\" class=\"filter-input w-full p-2 rounded bg-white\" name=\"cooker_hood_timer_feature\">\n            <option value=\"\">Timer<\/option>\n            <option value=\"1\">Yes<\/option>\n            <option value=\"0\">No<\/option>\n          <\/select>\n        <\/div>\n        <div class=\"w-full md:w-6\/12 lg:w-3\/12 sm:pr-4\">\n          <select id=\"js-product-search-filter-cooker_hood_forced_operation\" class=\"filter-input w-full p-2 rounded bg-white\" name=\"lang\">\n            <option value=\"\">Forced operation<\/option>\n            <option value=\"1\">Yes<\/option>\n            <option value=\"0\">No<\/option>\n          <\/select>\n        <\/div>\n      <\/div>\n      <div class=\"results pt-4 pb-2\">\n        <div id=\"js-product-search-results\"><\/div>\n        <div id=\"js-product-search-intro\" class=\"mt-4 text-[rgba(0,0,0,0.50)]\">\n          <i>Choose a category or search with product name, number or HVAC-number.<\/i>\n        <\/div>\n        <div id=\"js-product-search-no-results\" class=\"hidden mt-4 text-[rgba(0,0,0,0.50)]\">\n          <i>No results.<\/i>\n        <\/div>\n        <div id=\"js-product-search-loading\" class=\"hidden mt-4 text-[rgba(0,0,0,0.50)]\">\n          <i>Searching&#8230;<\/i>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"bg-[rgba(165,185,196,0.3)]\" id=\"hinnastot\">\n    <div class=\"FiftyFifty\n\n        relative\n        flex\n        justify-between\n        flex-col-reverse lg:flex-row-reverse\n    \">\n        <div class=\"w-full lg:w-1\/2 p-4 sm:p-8 md:p-12 lg:p-28 xl:p-32 sm:!px-8\">\n                            <h2 class=\"Title\n                    flex flex-col justify-start\n                    text-black\n                    text-lg sm:text-2xl md:text-xl xl:text-2xl 2xl:text-3xl\n                    font-bold leading-6 xl:leading-7\n                    mb-4\n                \">\n                    Price lists\n                <\/h2>\n                                        <div class=\"flex flex-col justify-center\">\n                                            <span class=\"Text text-custom-gray-dark pb-2\">\n                            <div class=\"flex flex-col justify-center\">\n<p><a href=\"https:\/\/res.cloudinary.com\/vallox\/image\/upload\/v1699515445\/FileStock\/BrochuresAndGuides\/Tuotehinnasto.pdf\" target=\"_blank\" rel=\"noopener\"><strong>The product price list <\/strong><\/a>(only in finnish)\u00a0includes the Vallox products that are for sale.<\/p>\n<p>Spare parts are also available for products that are no longer for sale. You can find them in the <a href=\"https:\/\/res.cloudinary.com\/vallox\/image\/upload\/v1692618805\/FileStock\/BrochuresAndGuides\/Varaosahinnasto.pdf\" target=\"_blank\" rel=\"noopener\"><strong>spare parts price list<\/strong><\/a> (only in finnish).<\/p>\n<p>We no longer print the price lists but only have an electronic version.<\/p>\n<\/div>\n\n                        <\/span>\n                                                        <\/div>\n                    <\/div>\n\n            <\/div>\n<\/section>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n<div id=\"webhelp\" class=\"\n        image-cards\n        w-full\n        mb-8\n    \">\n    <div class=\"bg-custom-gray-blueish-light reversewrap py-16\">\n        <div class=\"w-full wrap mx-auto\">\n            <h2 class=\"Ttitle mb-8 font-bold text-center\">\n                Webhelp\n            <\/h2>\n            <div class=\"w-full flex flex-wrap flex-col sm:flex-row\">\n                                  <div class=\"element mb-6 md:mb-4 w-full md:w-1\/2 lg:w-1\/4 overflow-hidden\">\n                                          <a href=\"https:\/\/vallox.techmanuals.info\/ValloxMV\/ENG\/onlinehelp\/webhelp\/\" target=\"_blank\" class=\"group\">\n                                        <div class=\"element-inner bg-white h-full mx-0 sm:mx-2 block\">\n                        <div class=\"image flex w-full bg-[#d0dbe0] aspect-[40\/25] relative group-hover:brightness-90 duration-300\">\n                            <div class=\"absolute inset-0 flex items-center justify-center w-full h-full p-4\">\n                                <img decoding=\"async\" srcset=\"\n                                  https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Manual.png 1024w,\n                                  https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Manual.png 768w,\n                                  https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Manual.png 300w,\n                                  https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Manual-150x150.png 150w\n                                  \"\n                                  alt=\"webhelp ikoni\"\n                                  src=\"https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Manual.png\"\n                                  class=\"w-auto h-2\/3 object-contain\"\n                                \/>\n                            <\/div>\n                        <\/div>\n                        <div class=\"texts flex flex-col justify-center py-8 px-6\">\n                            <h4 class=\"title p font-bold\">MyVallox Webhelp ENG SW 1.8<\/h4>\n                                                    <\/div>\n                    <\/div>\n                                          <\/a>\n                                      <\/div>\n                                  <div class=\"element mb-6 md:mb-4 w-full md:w-1\/2 lg:w-1\/4 overflow-hidden\">\n                                          <a href=\"https:\/\/vallox.techmanuals.info\/ValloxMV\/ENG\/help\/webhelp\/\" target=\"_blank\" class=\"group\">\n                                        <div class=\"element-inner bg-white h-full mx-0 sm:mx-2 block\">\n                        <div class=\"image flex w-full bg-[#d0dbe0] aspect-[40\/25] relative group-hover:brightness-90 duration-300\">\n                            <div class=\"absolute inset-0 flex items-center justify-center w-full h-full p-4\">\n                                <img decoding=\"async\" srcset=\"\n                                  https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Manual.png 1024w,\n                                  https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Manual.png 768w,\n                                  https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Manual.png 300w,\n                                  https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Manual-150x150.png 150w\n                                  \"\n                                  alt=\"webhelp ikoni\"\n                                  src=\"https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Manual.png\"\n                                  class=\"w-auto h-2\/3 object-contain\"\n                                \/>\n                            <\/div>\n                        <\/div>\n                        <div class=\"texts flex flex-col justify-center py-8 px-6\">\n                            <h4 class=\"title p font-bold\">MyVallox Webhelp ENG SW 2.0<\/h4>\n                                                    <\/div>\n                    <\/div>\n                                          <\/a>\n                                      <\/div>\n                                  <div class=\"element  md:mb-4 w-full md:w-1\/2 lg:w-1\/4 overflow-hidden\">\n                                          <a href=\"https:\/\/vallox.com\/en\/support-and-instructions\/frequently-asked-questions\/\" target=\"\" class=\"group\">\n                                        <div class=\"element-inner bg-white h-full mx-0 sm:mx-2 block\">\n                        <div class=\"image flex w-full bg-[#d0dbe0] aspect-[40\/25] relative group-hover:brightness-90 duration-300\">\n                            <div class=\"absolute inset-0 flex items-center justify-center w-full h-full p-4\">\n                                <img decoding=\"async\" srcset=\"\n                                  https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Questionmark.png 1024w,\n                                  https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Questionmark.png 768w,\n                                  https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Questionmark.png 300w,\n                                  https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Questionmark-150x150.png 150w\n                                  \"\n                                  alt=\"UKK ikoni\"\n                                  src=\"https:\/\/www.vallox.com\/app\/uploads\/2023\/08\/Questionmark.png\"\n                                  class=\"w-auto h-2\/3 object-contain\"\n                                \/>\n                            <\/div>\n                        <\/div>\n                        <div class=\"texts flex flex-col justify-center py-8 px-6\">\n                            <h4 class=\"title p font-bold\">FAQ<\/h4>\n                                                          <div class=\"text p-small text-text-light flex-grow overflow-auto mt-2\">\n                                  <p>See if you can find an answer to your problem from our Frequently asked questions -list.<\/p>\n\n                              <\/div>\n                                                    <\/div>\n                    <\/div>\n                                          <\/a>\n                                      <\/div>\n                            <\/div>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n    <div id=\"Section\" class=\"Block Section overflow-hidden w-full\">\n        <div class=\"Section-content relative max-w-[1088px] mx-auto w-full\">\n            \n\n<h2 class=\"wp-block-heading\">Troubleshooting &#8211; MC-units<\/h2>\n\n\n\n<p>MC-unit reports a fault (mentioned in the table) with a fault information relay, an indicator light and an LED flashing on the circuit board. The number of flashes indicates the fault in question. <\/p>\n\n\n\n<p>The fault information relay can be connected to remote monitoring. When using remote monitoring, the indicator light on the controller cannot be switched on. <\/p>\n\n\n<div  class=\"Image w-full h-auto mb-8\">\n    <img decoding=\"async\"\n        srcset=\"\n            https:\/\/www.vallox.com\/app\/uploads\/2023\/09\/Vianetsinta_ENG_MCkoneet_1920x500-1024x267.png 1024w,\n            https:\/\/www.vallox.com\/app\/uploads\/2023\/09\/Vianetsinta_ENG_MCkoneet_1920x500-768x200.png 768w,\n            https:\/\/www.vallox.com\/app\/uploads\/2023\/09\/Vianetsinta_ENG_MCkoneet_1920x500-300x78.png 300w,\n            https:\/\/www.vallox.com\/app\/uploads\/2023\/09\/Vianetsinta_ENG_MCkoneet_1920x500-150x150.png 150w,\n        \"\n        alt=\"troubleshooting table\"\n        src=\"https:\/\/www.vallox.com\/app\/uploads\/2023\/09\/Vianetsinta_ENG_MCkoneet_1920x500-300x78.png\"\n        class=\"object-cover w-full h-auto\"\n    \/>\n    <\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting &#8211; SE-units<\/h2>\n\n\n\n<p><a href=\"https:\/\/res.cloudinary.com\/vallox\/image\/upload\/v1693210842\/FileStock\/AttachmentsForWeb\/KAHUiv-vianetsintakaavio_FIN_20071113.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Vianetsint\u00e4kaavio<\/a> helps to localize the fault (only in finnish).<\/p>\n\n\n\n<p><\/p>\n\n\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n    <div id=\"Section\" class=\"Block Section overflow-hidden w-full\">\n        <div class=\"Section-content relative max-w-[1088px] mx-auto w-full\">\n            \n<section class=\"IconHighlights mb-8\" >\n    <div class=\"flex flex-wrap justify-between\">\n                    <div class=\"IconCard w-full sm:w-1\/2 md:w-1\/4 px-4 mx-auto mb-20 max-w-[20rem] md:max-w-none hover:bg-gray-200 py-8\">\n                <div class=\"Icon w-full flex justify-center px-2 pb-8\">\n                    <span class=\"Svg\n                        w-2\/5 aspect-square\n                        border-4 border-custom-orange\n                        text-custom-orange rounded-full\n                        flex justify-center items-center p-[7.5%]\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" width=\"100%\">\n  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M11.42 15.17L17.25 21A2.652 2.652 0 0021 17.25l-5.877-5.877M11.42 15.17l2.496-3.03c.317-.384.74-.626 1.208-.766M11.42 15.17l-4.655 5.653a2.548 2.548 0 11-3.586-3.586l6.837-5.63m5.108-.233c.55-.164 1.163-.188 1.743-.14a4.5 4.5 0 004.486-6.336l-3.276 3.277a3.004 3.004 0 01-2.25-2.25l3.276-3.276a4.5 4.5 0 00-6.336 4.486c.091 1.076-.071 2.264-.904 2.95l-.102.085m-1.745 1.437L5.909 7.5H4.5L2.25 3.75l1.5-1.5L7.5 4.5v1.409l4.26 4.26m-1.745 1.437l1.745-1.437m6.615 8.206L15.75 15.75M4.867 19.125h.008v.008h-.008v-.008z\" \/>\n<\/svg>\n\n                    <\/span>\n                <\/div>\n                <div class=\"Texts text-center\">\n                    <h2 class=\"Title font-bold text-lg sm:text-2xl md:text-xl xl:text-2xl 2xl:text-3xl mb-2\">Technical support<\/h2>\n                    <div class=\"Text text-custom-gray-dark\"><p>Please fill out the contact request form if you need help choosing a new product, guidance on how to use our products, are looking for a suitable spare part, or wish to give us feedback.<\/p>\n<\/div>\n                <\/div>\n                <div class=\"Links mt-4\">\n                                                                        <a href=\"https:\/\/vallox.com\/en\/pro\/contact-us\/contact-request\/\" alt=\"\" target=\"\" class=\"text-link flex hover:text-link-hover font-bold p-small text-primary hover:text-black fill-primary justify-center text-center mb-3 group\">\n\t<fragment class=\"relative\">\n\t\tContact Request\n\t\t\t\t\t<span class=\"absolute ml-1 text-center w-3 h-3 bottom-1 group-hover:fill-link-hover \"><svg clip-rule=\"evenodd\" fill-rule=\"evenodd\" stroke-linejoin=\"round\" stroke-miterlimit=\"2\" viewBox=\"0 0 24 24\" width=\"100%\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m13.022 14.999v3.251c0 .412.335.75.752.75.188 0 .375-.071.518-.206 1.775-1.685 4.945-4.692 6.396-6.069.2-.189.312-.452.312-.725 0-.274-.112-.536-.312-.725-1.451-1.377-4.621-4.385-6.396-6.068-.143-.136-.33-.207-.518-.207-.417 0-.752.337-.752.75v3.251h-9.02c-.531 0-1.002.47-1.002 1v3.998c0 .53.471 1 1.002 1z\" fill-rule=\"nonzero\"\/><\/svg><\/span>\n\t\t\t<\/fragment>\n<\/a>\n                                                            <\/div>\n            <\/div>\n                    <div class=\"IconCard w-full sm:w-1\/2 md:w-1\/4 px-4 mx-auto mb-20 max-w-[20rem] md:max-w-none hover:bg-gray-200 py-8\">\n                <div class=\"Icon w-full flex justify-center px-2 pb-8\">\n                    <span class=\"Svg\n                        w-2\/5 aspect-square\n                        border-4 border-custom-orange\n                        text-custom-orange rounded-full\n                        flex justify-center items-center p-[7.5%]\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" width=\"100%\">\n  <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M16.5 18.75h-9m9 0a3 3 0 013 3h-15a3 3 0 013-3m9 0v-3.375c0-.621-.503-1.125-1.125-1.125h-.871M7.5 18.75v-3.375c0-.621.504-1.125 1.125-1.125h.872m5.007 0H9.497m5.007 0a7.454 7.454 0 01-.982-3.172M9.497 14.25a7.454 7.454 0 00.981-3.172M5.25 4.236c-.982.143-1.954.317-2.916.52A6.003 6.003 0 007.73 9.728M5.25 4.236V4.5c0 2.108.966 3.99 2.48 5.228M5.25 4.236V2.721C7.456 2.41 9.71 2.25 12 2.25c2.291 0 4.545.16 6.75.47v1.516M7.73 9.728a6.726 6.726 0 002.748 1.35m8.272-6.842V4.5c0 2.108-.966 3.99-2.48 5.228m2.48-5.492a46.32 46.32 0 012.916.52 6.003 6.003 0 01-5.395 4.972m0 0a6.726 6.726 0 01-2.749 1.35m0 0a6.772 6.772 0 01-3.044 0\" \/>\n<\/svg>\n\n                    <\/span>\n                <\/div>\n                <div class=\"Texts text-center\">\n                    <h2 class=\"Title font-bold text-lg sm:text-2xl md:text-xl xl:text-2xl 2xl:text-3xl mb-2\">Warranty<\/h2>\n                    <div class=\"Text text-custom-gray-dark\"><p>Please fill out the warranty service form for product warranty matters.<\/p>\n<\/div>\n                <\/div>\n                <div class=\"Links mt-4\">\n                                                                        <a href=\"https:\/\/vallox.com\/en\/pro\/service\/warranty-service-request\/\" alt=\"\" target=\"\" class=\"text-link flex hover:text-link-hover font-bold p-small text-primary hover:text-black fill-primary justify-center text-center mb-3 group\">\n\t<fragment class=\"relative\">\n\t\tWarranty service request\n\t\t\t\t\t<span class=\"absolute ml-1 text-center w-3 h-3 bottom-1 group-hover:fill-link-hover \"><svg clip-rule=\"evenodd\" fill-rule=\"evenodd\" stroke-linejoin=\"round\" stroke-miterlimit=\"2\" viewBox=\"0 0 24 24\" width=\"100%\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"m13.022 14.999v3.251c0 .412.335.75.752.75.188 0 .375-.071.518-.206 1.775-1.685 4.945-4.692 6.396-6.069.2-.189.312-.452.312-.725 0-.274-.112-.536-.312-.725-1.451-1.377-4.621-4.385-6.396-6.068-.143-.136-.33-.207-.518-.207-.417 0-.752.337-.752.75v3.251h-9.02c-.531 0-1.002.47-1.002 1v3.998c0 .53.471 1 1.002 1z\" fill-rule=\"nonzero\"\/><\/svg><\/span>\n\t\t\t<\/fragment>\n<\/a>\n                                                            <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"Personnel\">\n\t<h3 class=\"Title w-full text-center p-2 font-primaryBold\">Technical support<\/h3>\n\t<div class=\"flex flex-wrap -mx-2\" >\n\t\t\t\t\t<div class=\"Person w-full md:w-1\/2 xl:w-1\/4 p-2 flex\">\n\t\t\t\t<div class=\"hover:bg-gray-200 flex flex-col flex-grow items-center \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"Image flex justify-center mt-6 w-full max-w-sm\">\n\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-cover  w-[calc(100%-3rem)] aspect-square \" src=\"https:\/\/www.vallox.com\/app\/uploads\/2026\/02\/JukkaJalonen2026_500px-300x300.webp\" alt=\"\"\/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col items-center p-6 flex-grow text-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"name\">Jalonen, Jukka<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"job_title text-gray-700\">Aftersales Manager<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+358107732270\" class=\"phone text-gray-700\">+358 10 7732 270<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"Person w-full md:w-1\/2 xl:w-1\/4 p-2 flex\">\n\t\t\t\t<div class=\"hover:bg-gray-200 flex flex-col flex-grow items-center \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"Image flex justify-center mt-6 w-full max-w-sm\">\n\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-cover  w-[calc(100%-3rem)] aspect-square \" src=\"https:\/\/www.vallox.com\/app\/uploads\/2026\/02\/MarjoVirtanen2026_500px-300x300.webp\" alt=\"\"\/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col items-center p-6 flex-grow text-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"name\">Virtanen, Marjo<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"job_title text-gray-700\">Technical specialist<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+358107732270\" class=\"phone text-gray-700\">+358 10 7732 270<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"Person w-full md:w-1\/2 xl:w-1\/4 p-2 flex\">\n\t\t\t\t<div class=\"hover:bg-gray-200 flex flex-col flex-grow items-center \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"Image flex justify-center mt-6 w-full max-w-sm\">\n\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-cover  w-[calc(100%-3rem)] aspect-square \" src=\"https:\/\/www.vallox.com\/app\/uploads\/2026\/02\/VilleSaarinen2026_500px-300x300.webp\" alt=\"\"\/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col items-center p-6 flex-grow text-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"name\">Saarinen, Ville<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"job_title text-gray-700\">Technical specialist<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+358107732270\" class=\"phone text-gray-700\">+358 10 7732 270<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"Person w-full md:w-1\/2 xl:w-1\/4 p-2 flex\">\n\t\t\t\t<div class=\"hover:bg-gray-200 flex flex-col flex-grow items-center \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"Image flex justify-center mt-6 w-full max-w-sm\">\n\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-cover  w-[calc(100%-3rem)] aspect-square \" src=\"https:\/\/www.vallox.com\/app\/uploads\/2026\/02\/OlliLopponen2026_500px-300x300.webp\" alt=\"\"\/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col items-center p-6 flex-grow text-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"name\">L\u00f6pp\u00f6nen, Olli<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"job_title text-gray-700\">Technical specialist<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+358107732270\" class=\"phone text-gray-700\">+358 10 7732 270<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"Person w-full md:w-1\/2 xl:w-1\/4 p-2 flex\">\n\t\t\t\t<div class=\"hover:bg-gray-200 flex flex-col flex-grow items-center \">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"Image flex justify-center mt-6 w-full max-w-sm\">\n\t\t\t\t\t\t\t<img decoding=\"async\" class=\"object-cover  w-[calc(100%-3rem)] aspect-square \" src=\"https:\/\/www.vallox.com\/app\/uploads\/2026\/02\/SamiMattila2026_500px-300x300.webp\" alt=\"\"\/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col items-center p-6 flex-grow text-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"name\">Mattila, Sami<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"job_title text-gray-700\">Technical specialist<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+358107732270\" class=\"phone text-gray-700\">+358 10 7732 270<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/section>\n\n\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":19337,"parent":12112,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15465","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service - Vallox<\/title>\n<meta name=\"description\" content=\"Visit Vallox WebHelp, see our most frequently asked questions list or contact our technical support if you need help with our products.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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